SMS Messaging Policy
Last updated: 1/26/2026
1. Purpose of SMS Messaging
Hyatt Equipment offers SMS (text message) communication as a convenience for existing customers who choose to opt in. Text messaging is used only for customer service–related conversations, including but not limited to:
Scheduling or rescheduling service appointments
Answering customer questions
Service updates or job-related communication
We do not send promotional or marketing text messages.
2. Opt-In Consent
Customers may opt in to receive SMS messages by:
Submitting a web form with an explicit SMS consent checkbox, or
Verbally requesting SMS communication and providing their mobile number, or
Initiating a text message conversation with us
By opting in, you consent to receive two-way conversational text messages from [Your Business Name] related to customer service and scheduling.
Consent to receive SMS messages is not a condition of purchase.
3. Message Frequency
Message frequency varies based on the customer’s interaction and service needs. Messages are sent only in response to customer inquiries or to coordinate requested services.
4. Opt-Out Instructions
You may opt out of SMS messaging at any time by replying STOP to any message.
After opting out, you will no longer receive text messages unless you re-opt in.
For help, reply HELP or contact us directly at:
704-826-8579
5. Data & Privacy
We collect and use mobile phone numbers only for the purpose described above.
We do not sell, share, or disclose SMS opt-in data or phone numbers to third parties or affiliates for marketing or promotional purposes.
Message data is used solely to support customer service communication.
Standard message and data rates may apply based on your mobile carrier.
For more information on how we handle personal information, please review our Privacy Policy at:
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6. Supported Carriers
SMS messaging is supported by most major U.S. carriers, including AT&T, Verizon, and T-Mobile. Carrier delivery is not guaranteed and may be subject to network availability.
7. Contact Information
If you have questions about this SMS Messaging Policy, contact:
Hyatt Equipment
1981 Randall Rd Polkton NC
704-826-8579
hyattequipment.com
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